WHAT OUR CUSTOMERS ARE SAYING
"Had an issue that would cause the furnace to not heat. L&H came to look on a Friday, said would quote by noon Monday. Furnace didn't work all weekend. Monday, no call no quote. I called them they said sorry maybe tomorrow. I stressed the point that it's December and cold, it needs fixed. They begrudgingly quoted, verbally, one component at half the price of a new furnace. Over double the price online! I asked for a paper quote to see why, they said 'no we are flat rate we won't provide a written quote". The operations manager and owner, to this day have never returned a call or email. So ignorant and uncaring. I called GPS in Grant park and they fixed it the next day for hundreds less. Don't trust L&H, not what they used to be."
M . L from Peotone, IL on January 12th, 2021
M . L from Peotone, IL on January 12th, 2021
( / 5)
"Customer service is terrible. After they took our money in full for an $8,000 system, we can’t get anyone from there to service it. I called on Wednesday for an appointment on Friday because the unit in our master bedroom hasn’t been working correctly since Sunday. However the unit in our sons room is working just fine. The owner Mike determined that our appointment was unnecessary and cancelled it. His advice was to turn the unit off and wait until Monday. If there was still a problem we should call back then. Thanks for the headache."
C . R from Homewood , IL on February 1st, 2019
C . R from Homewood , IL on February 1st, 2019
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